At Kelsey Marketing, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please review our refund and return policy below.

Returns

  • You may request a return within 30 days of receiving your order.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase (such as an order confirmation or receipt) is required to process your return.

Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse or not in their original condition

Refunds

  • Once your return is received and inspected, we will notify you of the status of your refund.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping fees (if applicable) are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same product, please contact us at support@kelseymarketing.store before sending your item back.

Return Shipping

  • Customers are responsible for paying the return shipping costs unless the item is defective or an error occurred on our part.
  • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.

How to Start a Return

To initiate a return or exchange, please contact us at:

Kelsey Marketing
📧 Email: support@kelseymarketing.store
📞 Telephone: +1 470 513 1429